Policies

1. Ordering Policy

Placing an Order

Submit orders through our inquiry form, Instagram or Facebook Messenger, or by email at hello@whimsywhiskbakes.com. We recommend placing orders 1 to 2 weeks in advance, especially for custom cakes, holiday offerings, and personalized gift boxes.

Submitting an inquiry does not guarantee availability. Your order is confirmed once we approve the details and receive the required payment or deposit.

Custom Orders

Custom cakes, baked goods, and gift boxes are created based on the details discussed and approved at the time of ordering. Please review all order details, including flavors, sizes, colors, personalization, and requested pickup or delivery dates, before submitting payment. Changes requested after confirmation may not be possible and may result in additional charges.

Availability

As a small bakery, we accept a limited number of orders to ensure the quality and freshness of each product. We reserve the right to decline orders when our schedule is full.

2. Payment Policy

Payment is required to secure your order and reserve your requested date.

• Payment terms: A 50% deposit is due to confirm your order, with the remaining balance due by pickup.
• Accepted payment method: Venmo.
• Order confirmation: Orders are not confirmed until the required payment has been received.
• Outstanding balances: Any remaining balance must be paid by the time of pickup.
• Additional charges: Changes to an approved order may result in additional costs, which must be approved and paid before the order is completed.

Prices will be communicated before payment is collected. Applicable taxes and delivery fees will be disclosed where required.

3. Cancellation, Refund & Rescheduling Policy

We understand that plans can change and will do our best to accommodate requests when possible.

Customer Cancellations

Please contact Whimsy Whisk as soon as possible if you need to cancel an order. Because our products are made to order, cancellation and refund eligibility may depend on how far in advance we receive the request and whether preparation has begun.

• Cancellations made at least seven (7) days before the scheduled pickup or delivery may be eligible for a full refund.
• Cancellations made within six (6) days of pickup or delivery may not be eligible for a refund of the deposit.

Rescheduling

Rescheduling requests must be submitted at least seven (7) days in advance and are subject to availability. Additional fees may apply if ingredients, supplies, or preparation costs have already been incurred.

Cancellations by the Bakery

If we must cancel an order due to an unforeseen circumstance, we will contact you as soon as possible to discuss an appropriate refund or alternative arrangement.

4. Pickup & Delivery Policy

We want every order to arrive safely and be ready to enjoy!

Pickup

Pickup is available at Whimsy Whisk Bakes during the agreed-upon time window. Exact pickup details will be provided after your order is confirmed. Please arrive on time to collect your order. If you anticipate being late, contact us as soon as possible.

Late or Missed Pickups

If you are unable to collect your order at the scheduled time, please notify us promptly. We will make reasonable efforts to arrange an alternative pickup time when possible. Orders that are not collected may not be eligible for a refund, particularly when products are perishable or custom-made.

Delivery

Delivery is available within a ten-mile radius at no additional charge. Delivery may be available outside that radius for an additional fee. Delivery availability, timing, and charges will be confirmed before the order is finalized.

Please ensure the delivery address and contact information are accurate. Once an order has been delivered to the agreed-upon recipient or location, the customer is responsible for appropriate handling and storage.

5. Product Handling & Responsibility Policy

We take great care in preparing, packaging, and presenting each order so it is received in the best possible condition.

Once an order has been handed directly to the customer or their designated representative, responsibility for proper handling, transportation, storage, and care transfers to the recipient. We are not responsible for damage that occurs after pickup, including damage caused by improper handling, transportation, temperature exposure, or storage.

For cakes and other delicate baked goods, we recommend transporting them on a level surface in a cool environment and following any care or storage instructions provided.

Please inspect your order at pickup and notify us immediately of any concerns before leaving. By accepting the order, the customer acknowledges receipt of the products in their presented condition. This policy does not limit any rights or remedies that may apply under applicable law.

Cake Refrigeration & Serving Recommendations

To maintain freshness, quality, and stability, proper storage is essential. Cakes containing perishable ingredients, such as buttercream, cream cheese frosting, custard, or whipped cream, should be refrigerated promptly and kept chilled until closer to serving time.

For the best flavor and texture, we recommend removing your cake from the refrigerator approximately 60 minutes before serving to allow it to come closer to room temperature. Larger cakes or cakes with denser fillings may require additional time. Please follow any specific storage and serving instructions provided with your order.

For food safety, perishable cakes should not remain at room temperature for more than 2 hours total, or 1 hour when temperatures exceed 90°F. Always follow product-specific refrigeration instructions, as some cakes and fillings require stricter temperature control.

We are not responsible for damage, melting, or deterioration resulting from improper refrigeration, storage, or handling after the order has been handed off to the customer or their designated representative.

6. Allergens & Food Safety Policy

Your safety matters to us. We strive to provide clear product information so customers can make informed decisions.

Our baked goods may contain common allergens, including wheat, eggs, milk, soy, peanuts, tree nuts, sesame, and other ingredients, depending on the recipe.

Although we take care when preparing and packaging our products, our kitchen may handle multiple ingredients and allergens. Cross-contact may occur, and we cannot guarantee that any product is completely free of a particular allergen unless we have specifically verified that claim.

Please inform us of any allergies or dietary concerns before placing your order. We will let you know what ingredient information is available and whether we can accommodate your request.

Storage & Freshness

Our products are prepared with freshness in mind. Storage instructions and recommended consumption timeframes will be provided when appropriate. Customers are responsible for following product-specific storage instructions, including refrigeration when required. Please review ingredient labels and product information before consuming any item.

7. Custom Cakes & Design Policy

Each custom cake is individually prepared, making every creation unique.

Design & Inspiration Photos

Reference photos are welcome and help us understand your vision. However, we cannot guarantee an exact replica of another baker's work or a photograph. Differences in color, proportions, decoration, and finishing are normal with handmade products. We will make every reasonable effort to follow the agreed-upon design, colors, flavors, and personalization.

Personalization

Please carefully check all names, dates, spelling, and wording submitted for your order. We are not responsible for errors in customer-approved details.

Design Changes

Requests for changes after design approval may be subject to additional charges and depend on timing and material availability.

8. Gift Box & Local Product Policy

Our gift boxes are thoughtfully assembled to celebrate life's special moments while showcasing wonderful products from local businesses.

Gift boxes may include fresh-baked goods, specialty coffee, mugs, honey, custom-engraved items, and other curated products, depending on the selected package. Product availability may vary seasonally. If an item becomes unavailable, we will contact you when practical to discuss a comparable replacement. Substitutions will be handled in accordance with the terms communicated at purchase.

Personalized items, including engraved cutting boards and custom nameplates, require customer approval of the submitted wording before production. Because food and personalized products are prepared or sourced specifically for each order, cancellation and return eligibility may differ by item.

9. Customer Satisfaction & Order Issues

We want you to love your order! If something is incorrect, please contact us within 24 hours of pickup or delivery.

Include a description of the issue and clear photos when applicable so we can review the concern. We will assess each situation individually and work with you toward an appropriate resolution when warranted. Any refund, replacement, or other remedy will depend on the circumstances and applicable law.

Please contact us before discarding or returning a product so we can determine the best next steps.

10. Privacy Policy

We respect your privacy and are committed to handling your personal information responsibly.

When you place an order or submit an inquiry, we may collect information such as your name, contact details, order preferences, delivery information, and payment-related information processed through our payment provider.

We use this information to:

• Process and fulfill orders.
• Communicate about orders, pickups, deliveries, and customer service.
• Personalize products as requested.
• Maintain business records and meet applicable legal obligations.

We do not sell your personal information. For privacy questions or requests, contact us at hello@whimsywhiskbakes.com.

11. Website Terms & Contact Information

By using our website or placing an order, you agree to the applicable ordering and purchase terms presented to you. Product photos are intended to represent our offerings, but handmade products may vary slightly in appearance. Prices, availability, and offerings may change, with confirmed orders handled according to the terms communicated at purchase.

Nothing in these policies is intended to limit any rights or remedies that customers have under applicable law.

Questions about these policies or an order? Contact us at hello@whimsywhiskbakes.com.